We recognize that providing support and maintaining your computer system is critical to customer satisfaction.
Currently, we keep general business hours between 9:00 AM and 6:00 PM EST – NY, USA. We do guarantee an email response within 24 Hours. This is due to the large volume of international customers.
The level of support received once a product or service is sold is a key factor in deciding what company to purchase from.
We have received rave customer reviews for our outstanding support and rapid response!
Emergency phone number/voice mailbox: (917) 499-7622
If no one is available to take your call, please leave us a message and we will get back to you as soon as possible! This could be due to the volume of support calls.
Maintenance Agreements
We offer a variety of warranty and maintenance contracts. We will be happy to review the options based on specific needs and requirements.
Best Alerting or Notification Software and Best Database-Monitoring Software. Pearl Knowledge Solutions' SQLCentric won two administration categories. Readers said they "love the Web interface" of this database-monitoring and alerting system, which lets you manage your SQL Servers through your company's intranet without disrupting database functions. The interface lets you manage multiple named SQL Server instances, groups, and email operators and configure runtime parameters and disk-alert thresholds. The alerting function integrates with your organization's email system to send timely alerts. The product is cluster-aware, displaying the name of each node in a SQL Server 2000 cluster and alerting you when a cluster failover occurs. Readers said SQLCentric provides "excellent SQL Server monitoring capability" and is a "great tool for the price."
